Kenya Embassy Requests Kenyans in the US to Schedule Appointments for Huduma Namba Online to Avoid Long Lines

Is this the reason the Kenya Embassy in the US has refused to issue passports to Kenyans who applied for their passport renewal in 2018?

When is the Kenya Embassy in the USA going to print the names of those Kenyans it has revoked its citizenship?

Am talking citizenships by birth?

The huduma site appears like it isn't fully configured and/or can pass as not user-friendly. This is owing to fact that it shows only a handful of the locations,sub-locations etc.

As for the e-passport,i find the process involved inconvenient;

1)The logistics - Needs you to slip an ID number of someone other than your immediate relatives

2)I wonder too if am the only one who hasn't made an online payment successfully! It's like you got to have an m-pesa for this part to work!

Don’t waste your money or time traveling to any consulate. It’s a sham scheme very disorganized and lack of information. The good idea is to close those consulates and write on them if you need anything go to Kenya USA embassy or consulate don’t have an idea what is happening in Kenya

I'm still waiting for the embassy staff to reply to my emails about how to access the forms for epassport application on ecitizen. The site won't let me sign up without a Kenyan phone number. I live here in the U.S. and I don't have a Kenyan phone number.

They did not address the mother of all problems is that we cannot be able to create our account using our phone numbers. What is the point of buying a Kenya phone that you will use once and never use it again. We use our phone number to access our Kenyan bank account. These fools need to borrow some advice from Kenya banks that have diaspora accounts.

I sense incompetence on so many levels. Guess sitting out on this one won't hurt for now until someone comes to their senses.

On e citizen there is option of using email as verifaction instead of phone...apply some troubleshooting...

Why does one need to book an appointment to get government services? Why not inform the people hours of operations and give services on 1st come first serve basis?

The process isn't trouble free like many other new services l did both Huduma and passport different days and the staff did their best everything was ok.
Before trashing our systems and our fellow citizens working at out embassy, remember even in US process take time a lot of backlog especially immigration.
When comparing our country with US remember this country has over 200yrs since independent to perfect their system while Kenya is only slightly over 50 yrs.
Am not saying the age difference is a reason for not providing great service but we should be considerate.
I was there yesterday DC for my passport 06/18/19 personally l have dealt with the embassy for the past 28yrs and l had the best customer service ever experienced at the embassy.
The staff are very patient with applicants on passport side l saw the staff walk us through paper work needed and how to arrange the paper work for the next staff for processing personally haven't seen that before kudos our staff.
There is a need to visit the Kenyan embassy website before visiting the embassy premise, most need information is there l did that and l brought all required documents everything went well.
If our systems are not perfect then be a change for better but name calling doesn't help.

@Jeff:

Waswahili husema, "Aisifuye mvua imemnyea." Kutokana na maandishi yako matamu, yaonekana dhahiri ya kwamba wewe ni mfanyikazi wa serikali ya Kenya.

Why is there one form of payment for a damn e- passport. Why does one need to have Mpesa, there are all sorts of apps out there for Diaspora disposal to make payment including ACH /wire transfer if one wishes to absorb the fee.. Whoever designed that site is as incompetent as the govt itself . Why would you restrict a site to accept only a Kenyan number when you are serving Kenyans all over the world. Ridiculous.!

I dont even have Kenyan to begin with. Where do I start now.

One of the biggest problems we have is the government being inconsiderate and bringing about ridiculous deadlines. Whatever happened to phasing out as you introduce something new? I would have that thought someone would have been smart enough to state that as your passport expires, you get an epassport when you renew it. If that takes too long then provide a realistic deadline. Some people renewed passports late last year and still got the old one. Why??? Why would you provide a deadline in the diaspora when you do not have the services in place to manage the thousands of people in the diaspora? Why would you not increase your hours and the number of people working due to your unrealistic deadline? Why would you also make an assumption that everyone can afford to make a trip to DC when there are 50 states in the US? We can do so much better without complicating things.

@Bit Small:

Umesema kweli kabisa. Mimi simwelewi huyu ndugu yetu Matiang'i; mtu huyu aliamua kuwatoza Wanakenya wanaokaa Marekani pasipoti kwa bei ya juu kuliko Wakenya wanaoishi nyingine zote ughaibuni (foreign countries)! Kwa nini tulinyamaza na kumruhusu afanye kitendo cha ajabu kama hiki. Ni kweli kuna Wakenya ambao ni mamilionea hapa Marekani: lakini Wakenya wote marekani si mamilionea!

Ni lazima Wakenya popote walipo watozwe bei moja ya kupata huduma sawa na Wakenya wanaoishi katika nchi ya Kenya au ughaibuni.

Not sure. Does replacing old passport require travelling to Washington to obtain e-passport or can be done by mail.

Makende

Hi my fellow Kenyans. I have been following your comments and what you have been going through n feel woiyee for you.

I was a foreigner in Africa countries and happens to go through some challenges more likely what you are going through.

Briefly, what would you like me to do for you here in Kenya?