Kenya’s Immigration Director-General Alexander Muteshi has exuded confidence that the agency will achieve its July 1st, 2020 target of processing passports on the same day of application.
Muteshi, who was responding to questions asked by Daily Nation readers, said the Immigration Department is working around the clock to meet this objective on time.
“The same day service delivery to citizens is a presidential initiative that our CS, Dr. Fred Matiang’i, is keen to have all agencies under the Ministry of Interior and Co-ordination of National Government deliver on by July 1st, 2020,” said Muteshi.
“The Directorate of Immigration has assessed and identified machinery and human resource as some of the major militating factors against the delivery on this objective. The government is already addressing our requirements by availing the necessary resource configuration to fully implement this directive.”
In addition, Muteshi said the department has already done a pilot program for the initiative and is currently making passport replacements in a day.
“We have already done a pilot test and we have achieved 40 percent of the performance target. We are currently processing passport replacements in a day. We believe that by July 1 we shall fully implement the same-day issuance of passports,” he noted.
In January this year, CS Matiang’i announced that the issuance of passports and other crucial documents such as identity cards, birth, and death certificates will be done on the same day.
He further indicated that applications originating from outside Nairobi and abroad will take a few days.