A London Diasporan Banker's Recommendations to Kenya Commercial Bank

1. A need to have a KCB agent or branch in the UK.

2. Review requirement for Mortgage applications as currently work permit is  required - NOT RELEVANT! Question to KCB is  why antagonise ?...we are all Kenyans, some of us have  migration issues that  needs better understanding & if you want our business  then come up with diaspora friendly terms and conditions.
Identity card or passport should be sufficient!

3. Address fraud issues on diaspora accounts/impersonation etc- what is the  bank doing about it ?

4. Provision for free/subsidised channels for remittances - Currently it is too  expensive as we are face with three tariffs at present:
    - When remitting  cash we pay a fee/charge at bank/agent.
    - On receipt in kenya same cash is charged.
    - Indirect charges of "loss in conversion rate" we  don'tt necessarily get the  best rates.

5. Portability & Transferability of pensions to kenya -lump sum currently no  arrangement between kenya and UK Inland revenue.

6. Customer service : without a doubt someone used to 1st world Customer Service needs similar match!

 

By Esther Wairumbi. Esther is a Banker/Enterprenuer based in the UK.

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Original Author: 
Esther Wairumbi
Image: 
Anne Njeri's picture
Anne Njeri

Well said Esther . hope the kenyans banks are listening to this valuable advise.

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